CraftsCity.co — Privacy Policy

Last updated: 21.06.2026

1. Introduction

At CraftsCity.co, we believe privacy is not a luxury — it’s a fundamental right. This policy explains what we collect, why we collect it, and how we protect it with clarity, transparency, and zero fluff. By using CraftsCity.co, you agree to the practices described below.

2. Information We Collect

We collect only what is necessary to operate a safe, functional handmade marketplace.

2.1 Information You Provide

• Account details: name, email address, password.

• Seller information: shop name, product listings, photos, descriptions, payout details.

• Order information: shipping address, contact details, purchase history.

• Communication: messages sent to sellers, customer support requests.

2.2 Information Collected Automatically

• Device & browser data: IP address, browser type, operating system.

• Usage data: pages visited, time spent, clicks, navigation patterns.

• Cookies: used for login sessions, security, and improving user experience.

We do not collect unnecessary personal data. We do not track you across unrelated websites.

3. How We Use Your Information

We use your information to make CraftsCity.co work smoothly and securely:

• To create and manage your account

• To process orders and payments

• To enable communication between buyers and sellers

• To prevent fraud, spam, and misuse

• To improve platform performance and user experience

• To send important updates (never spam)

We do not sell your data. Ever.

4. Legal Basis for Processing (UK & EU GDPR)

We process your data under the following lawful bases:

• Contract: to provide marketplace services you request

• Legitimate interest: platform security, fraud prevention, analytics

• Consent: for optional features like marketing emails

• Legal obligation: tax, accounting, and compliance requirements

5. Sharing Your Information

We share data only when necessary:

• Payment processors (e.g., Stripe, PayPal)

• Delivery and shipping services (address only)

• Analytics and security tools

• Legal authorities, when required by law

We never share your personal data with advertisers or data brokers.

6. Cookies & Tracking

CraftsCity.co uses cookies for:

• Secure login

• Shopping cart functionality

• Analytics to improve performance

• Remembering your preferences

You can disable cookies in your browser, but some features may stop working.

7. Data Storage & Security

We use modern, industry‑standard security measures to protect your data:

• Encrypted connections (HTTPS)

• Secure password hashing

• Access controls and monitoring

• Regular security audits

No system is perfect, but we take privacy and security extremely seriously.

8. Your Rights (UK & EU GDPR)

You have full control over your data. You may:

• Access your personal information

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Download your data (data portability)

• Withdraw consent at any time

To exercise your rights, contact us at: info@craftscity.co

9. Data Retention

We keep your data only as long as necessary:

• Account data: until you delete your account

• Order data: retained for legal and tax purposes

• Messages: retained for safety and fraud prevention

• Cookies: based on browser settings

10. Children’s Privacy

CraftsCity.co is not intended for children under 16. We do not knowingly collect data from minors.

11. International Transfers

If data is transferred outside the UK/EU, we use:

• Standard Contractual Clauses (SCCs)

• GDPR‑compliant safeguards

Your data remains protected regardless of location.

12. Changes to This Policy

We may update this Privacy Policy to reflect improvements or legal requirements. When we do, we update the “Last Updated” date at the top.

13. Contact Us

For privacy questions, data requests, or concerns:

📧 info@craftscity.co 🌐 www.craftscity.co Mob.+447414781233